Terms of service

Please read these Terms and Conditions carefully before using www.polina-perri.co.uk (the "Website"), operated by Beautifier Ltd, registered in England and Wales under company number 06912828, with registered address at 12 London Road, Morden, Surrey SM4 5BQ, United Kingdom ("us", "we", or "our").

Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Website.

The service may use third-party services to facilitate payment and the completion of purchases. By submitting your information, you grant us the right to share it with these third parties, subject to our Privacy Policy.

1. Placing an Order

1.1 Orders may be placed in one of two ways:

(a) Online via the Website — Orders placed through our website require full payment at the time of ordering.

(b) Manual Orders via Email — Manual orders are accepted by email at hello@polina-perri.co.uk. For manual orders, a deposit of 50% of the total order value is required to initiate the design process. The remaining balance is due once the digital proof has been reviewed and approved by the customer. Payment for manual orders is processed via a secure payment link (card payment) or by bank transfer to our UK bank account, details of which will be provided upon request.

1.2 The contract is concluded at the moment the order is paid and all order information has been received by our system. For manual orders, the contract is concluded upon receipt of the deposit payment and confirmation of all order details.

1.3 Digital Proofs — We will send a digital proof of your wedding stationery by email within 2–3 business days of your order being placed. To request changes, simply reply to our email and let us know what you would like to update. Your order will proceed to production only after you confirm the final approved version by email.

1.4 All orders are fulfilled carefully and as promptly as possible, in accordance with the timelines stated on the Website. In exceptional circumstances, production time may be extended — you will be notified if this applies to your order.

1.5 We reserve the right to update these terms at any time. Where changes are relevant to an existing order, you will be notified accordingly.

2. Payment

2.1 The following payment methods are available at checkout: Bank transfer, PayPal, Credit or debit card.

2.2 Bank transfer — payment should be made to the account details provided after placing your order. Your order will be processed once payment is received and confirmed.

2.3 PayPal — payment can be made via your PayPal account or by card through PayPal. You may be asked to provide your card details, billing address, and shipping information.

2.4 Credit or debit card — payment is processed via payment gateway. You may be asked to provide your card details, billing address, and shipping information.

3. Design Process

3.1 Once we have received the required payment and your stationery wording, we will send you your initial digital proof within 2–3 business days. Please submit your wording by email as a Word document or in the body of your email.

3.2 Your order includes up to three rounds of revisions following the initial proof. We kindly ask that you review each proof carefully before submitting your revision requests. Revisions may include the following:

(a) Adjustments to text styling, including font, size, and colour.

(b) Editing or reformatting of text content.

(c) Repositioning of design elements or graphics.

3.3 Please allow up to 2 business days for each round of revisions to be completed. Any requests that fall outside the scope of the original design brief, or additional rounds of revisions beyond the three included, will be subject to an additional charge at our standard rate of £60 per hour.

3.4 Your order will proceed to production only upon receipt of your written approval of the final design proof. Approval must be provided by email — verbal or informal confirmations cannot be accepted. Once approval has been given, your design will be printed exactly as shown in the approved proof and no further changes can be made.

3.5 We kindly ask that all proof reviews and revision requests are submitted in a timely manner. If we do not receive a response to a proof or revision within 14 days of it being sent, we reserve the right to place the order on hold. If no response is received within 30 days, we reserve the right to cancel the order. In the event of cancellation due to customer inactivity, any deposit or payment made will be non-refundable.

3.6 Orders that remain unapproved for more than 6 months from the date of placement may be subject to re-quotation at current prices and material availability. We cannot guarantee that the same materials, finishes, or pricing will remain available after this period.

3.7 We cannot guarantee delivery by a specific date if the approval process has been delayed on the customer's side. Estimated production and delivery timelines apply from the date of final written approval and are not calculated from the original order date.

3.8 Where envelope addressing or guest name printing is required, we will provide you with an Excel template with a completed example to guide you. Guest names and addresses must be submitted using this template only — we are unable to accept information in any other format. Please ensure that all names, addresses, and details are correctly spelled and formatted before submission, as we will print them exactly as provided without proofreading or making any amendments. We cannot be held responsible for any errors, misspellings, or incorrect addresses contained in the information supplied by the customer.

4. Delivery & Shipping

4.1 We ship worldwide via DHL Express. All orders are fully trackable and require a signature upon delivery. Shipping costs are calculated automatically at checkout based on the total weight of your order and current DHL rates. All orders are dispatched from our atelier in Slovakia, European Union.

4.2 Production & Delivery Times

4.2.1 Samples — Please allow 1–2 business days for sample assembling prior to dispatch. Delivery within the UK: 1–2 business days via DHL. International delivery: 2–4 business days via DHL.

4.2.2 Standard Orders (Foil Pressed, Pocketfold, Acrylic, Save the Date) — Production time: from 3 weeks after your digital proof is approved. Delivery within the UK: 1–2 business days via DHL.

4.2.3 Folio & Boxed Invitations — Production time: from 4 weeks after your digital proof is approved. Delivery within the UK: 1–2 business days via DHL.

4.2.4 Velvet Envelopes — Production time: 5–10 business days. Delivery within the UK: 1–2 business days via DHL.

4.2.5 Please note that order turnaround time includes both production time and delivery time. Production time depends on the type of product and the quantity ordered. For a more accurate estimate, please contact us at hello@polina-perri.co.uk.

4.3 Shipping Costs

4.3.1 Delivery costs are borne by the customer. The shipping cost is calculated automatically at checkout based on the total weight of your parcel and current DHL rates. All parcels are carefully packed to ensure the safe delivery of your stationery.

4.3.2 Before accepting your parcel, please check for any signs of damage or tampering. You have the right to inspect the contents in the presence of the courier before signing. If any items are damaged, please ask the courier to document this in a damage report — this will be required for any subsequent complaint.

4.4 International Orders & Customs

4.4.1 We currently ship to the following destinations via our website: the United Kingdom, all European Union countries, and the United States. All orders placed through our website are shipped on a Delivered Duty Paid (DDP) basis via DHL Express. This means that all customs duties, import taxes, and applicable fees are paid in advance by us on your behalf. You will not be asked to pay any additional charges upon delivery — the price you see at checkout is the final price you pay, with no hidden costs or surprises at the border.

4.4.2 If your country is not on this list, please contact us directly at hello@polina-perri.co.uk — we will let you know whether we are able to ship to your location and provide you with a manual shipping quote. Please note that for orders placed manually, shipping terms including customs duties and applicable taxes will be confirmed individually at the time of quotation.

4.4.3 Please note that in some countries, local postal or customs authorities may occasionally contact recipients regarding their shipment. If this happens, please get in touch with us at hello@polina-perri.co.uk and we will assist you promptly.

5. Cancellations and Returns

5.1 In accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day right to cancel does not apply to goods made to the consumer's specifications or clearly personalised.

5.2 As all bespoke and personalised wedding stationery supplied by Beautifier Ltd, trading as Polina Perri Invitations, is made to the customer's specifications and/or clearly personalised, orders are exempt from the standard 14-day cancellation and return rights once production has commenced.

5.3 Nothing in this policy affects the customer's statutory rights if the goods are faulty, damaged, or not as described.

5.4 Although we do everything we can to ensure our customers are happy, sometimes a decision is made to stop working together.

5.5 A full refund is available if the order is cancelled within 48 hours of placing it, less a processing fee of 4% of the order value charged by our payment provider.

5.6 After 48 hours, if no work has yet begun on artwork and materials have not been ordered, a refund of 50% will be issued.

5.7 Before Printing Process: If we have started working on artwork but materials have not yet been ordered, your order will be refunded, excluding a £150 administrative fee plus 4% processing fees charged by the card / PayPal company. If the artwork has already been approved, your 50% deposit will be retained in full, or, for orders processed through the online shop system, 50% of the order cost will be reimbursed.

5.8 During/After Printing Process: No refunds will be given at this stage. Once production has begun, we will have committed significant resources — ordering or preparing paper and ink, allocating print time, scheduling, setup costs, and more — and we are unable to offer any refund or transfer of funds or services.

5.9 Cancellation on Our Side

Should cancellation occur on our side, a full refund will always be provided.

We also reserve the right to step back from a project at any stage if we feel there is a significant misalignment of expectations, a breakdown in communication, or that the working relationship is no longer functioning well. In such cases, a full refund will be issued.

5.10 Order Amendments

Once an order has been placed, changes to wording, quantities, or specifications may be possible depending on the stage of production. Requests for amendments must be made in writing as soon as possible. Any changes that affect the price or timeline will be confirmed with you before proceeding. Once an order has entered production, amendments may no longer be possible.

5.11 Customer-Approved Errors

We cannot accept returns or issue refunds for errors present on customer-approved proofs, regardless of where the error originated. While we will flag any issues we notice during the proofing process, final approval — and responsibility — rests with the customer. Once approved, your stationery will be printed exactly as shown. If your finished stationery does not match your approved proof, please contact us immediately and we will reprint the affected items at no charge.

5.12 Delivery: Missing, Damaged & Lost Items

Beautifier Ltd is not responsible for delays caused by couriers, customs processing, or other circumstances beyond our control once an order has been dispatched. Estimated delivery times are provided as a guide only and are not guaranteed.

Any complaints regarding missing or damaged items, or damage that occurs during transit, must be submitted within 5 business days of receiving your order, along with photos of the packaging and item where relevant, so that we can investigate and, if necessary, file a claim with the courier. Complaints submitted after this period will not be considered.

If your order is lost in transit, please contact us as soon as possible so we can investigate with the courier. Once a parcel has been confirmed as lost by the courier and the courier's claim has been settled, we will, at our discretion, either arrange production of a replacement order (subject to our standard production timelines) or issue a refund equivalent to the value of the paid order.

5.13 Colour Accuracy

We do not accept returns due to colour differences between the printed stationery and what you see on screen, as all monitors display colour differently. If colour accuracy is important to you, we strongly recommend ordering a sample before placing a full order.

5.14 Paper and Cardstock Tones

Due to the nature of handcrafted materials, the tone of papers and cardstock may vary slightly from batch to batch. If you place two separate orders at different times, minor differences in shade may occur. Within a single order, consistency is maintained.

5.15 Tiny Specs

Foil-stamped products are produced by hand, and as such, tiny specks or minor imperfections may occasionally appear in certain areas. This is a normal characteristic of the process and not considered a fault.

Polina Perri Studio carefully selects a range of high-quality papers for our printing process. From time to time, slight variations in the paper may occur that are beyond our control. Due to the nature of the paper manufacturing process, fine paper fibres or minor imperfections may be visible upon close inspection. This is a normal result of the materials used and not considered a production defect.

5.16 Samples

We do not accept returns on samples, as they are provided to allow customers to assess the quality of our stationery in person. If you received an incorrect sample, please contact us and we will resolve the issue. Samples that are temporarily out of stock will be refunded.

Samples reflect the design, materials, colours and finishes available at the time they are produced. As supplier availability, manufacturing processes and product ranges may change, Beautifier Ltd cannot guarantee that all materials, finishes or components shown in a sample will remain available indefinitely. Samples are considered representative for three (3) months from their dispatch date.

If an order is placed more than three (3) months after a sample was dispatched, Beautifier Ltd reserves the right to substitute the closest available alternative for any discontinued materials, finishes or components. Any resulting differences between the sample and final product do not constitute grounds for cancellation, refund, chargeback, replacement or compensation.

As sample orders and product orders may be placed separately, Beautifier Ltd does not track whether more than three (3) months have passed between dispatch of a sample and a subsequent order. By placing an order, customers acknowledge that samples older than three (3) months may no longer reflect current materials or finishes, and accept responsibility for contacting us beforehand to confirm availability if needed.

5.17 Production Timelines & Delays

All production and delivery timelines provided are estimates and may be subject to change due to circumstances beyond our control, including but not limited to supplier delays, material availability, or unforeseen events. We will always do our best to keep you informed of any significant changes to your timeline.

6. Intellectual Property

6.1 The Website and all its original content, product designs, typography, features, and functionality are and will remain the exclusive property of Beautifier Ltd, trading as Polina Perri Invitations. The Website is protected by copyright, trademark, and other applicable laws of England and Wales and other countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Beautifier Ltd, trading as Polina Perri Invitations.

7. Cookies

7.1 We use cookies to facilitate transactions on the Website. Cookies do not store any information that could be used to identify you personally. You may disable cookies in your browser settings at any time, though this may affect your ability to use certain features of the Website.

8. Privacy Policy

We respect your privacy. Any personal information we collect will be used solely to provide the services you have requested or to operate our business as a supplier of goods. Our approach to data protection complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will not disclose your personal information unless required by law, you have given your consent, or it is necessary for a purpose directly related to the reason we collected it. We may also use your information to send you details of other services we offer.

9. Governing Law

9.1 These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law provisions.

9.2 Each customer is responsible for reading these Terms and Conditions before placing an order. By placing an order, you accept these Terms in full.

Contact

If you have any questions about these Terms and Conditions, please contact us at hello@polina-perri.co.uk.

Beautifier Ltd
12 London Road, Morden, Surrey SM4 5BQ
United Kingdom
Company number: 06912828