Refund policy
Polina Perri · Beautifier Ltd
Effective from 15.06.2026
Cancellations and Returns
In accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory 14-day right to cancel does not apply to goods made to the consumer's specifications or clearly personalised.
As all bespoke and personalised wedding stationery supplied by Beautifier Ltd, trading as Polina Perri Invitations, is made to the customer's specifications and/or clearly personalised, orders are exempt from the standard 14-day cancellation and return rights once production has commenced.
Nothing in this policy affects the customer's statutory rights if the goods are faulty, damaged, or not as described.
Although we do everything we can to ensure our customers are happy, sometimes a decision is made to stop working together.
A full refund is available if the order is cancelled within 48 hours of placing it, less a processing fee of 4% of the order value charged by our payment provider.
After 48 hours, if no work has yet begun on artwork and materials have not been ordered, a refund of 50% will be issued.
Before Printing Process: If we have started working on artwork but materials have not yet been ordered, your order will be refunded, excluding a £150 administrative fee plus 4% processing fees charged by the card / PayPal company. If the artwork has already been approved, your 50% deposit will be retained in full, or, for orders processed through the online shop system, 50% of the order cost will be reimbursed.
During/After Printing Process: No refunds will be given at this stage. Once production has begun, we will have committed significant resources — ordering or preparing paper and ink, allocating print time, scheduling, setup costs, and more — and we are unable to offer any refund or transfer of funds or services.
Cancellation on Our Side
Should cancellation occur on our side, a full refund will always be provided.
We also reserve the right to step back from a project at any stage if we feel there is a significant misalignment of expectations, a breakdown in communication, or that the working relationship is no longer functioning well. In such cases, a full refund will be issued.
Order Amendments
Once an order has been placed, changes to wording, quantities, or specifications may be possible depending on the stage of production. Requests for amendments must be made in writing as soon as possible. Any changes that affect the price or timeline will be confirmed with you before proceeding. Once an order has entered production, amendments may no longer be possible.
Customer-Approved Errors
We cannot accept returns or issue refunds for errors present on customer-approved proofs, regardless of where the error originated. While we will flag any issues we notice during the proofing process, final approval — and responsibility — rests with the customer. Once approved, your stationery will be printed exactly as shown. If your finished stationery does not match your approved proof, please contact us immediately and we will reprint the affected items at no charge.
Delivery: Missing, Damaged & Lost Items
Beautifier Ltd is not responsible for delays caused by couriers, customs processing, or other circumstances beyond our control once an order has been dispatched. Estimated delivery times are provided as a guide only and are not guaranteed.
Any complaints regarding missing or damaged items, or damage that occurs during transit, must be submitted within 5 business days of receiving your order, along with photos of the packaging and item where relevant, so that we can investigate and, if necessary, file a claim with the courier. Complaints submitted after this period will not be considered.
If your order is lost in transit, please contact us as soon as possible so we can investigate with the courier. Once a parcel has been confirmed as lost by the courier and the courier's claim has been settled, we will, at our discretion, either arrange production of a replacement order (subject to our standard production timelines) or issue a refund equivalent to the value of the paid order.
Colour Accuracy
We do not accept returns due to colour differences between the printed stationery and what you see on screen, as all monitors display colour differently. If colour accuracy is important to you, we strongly recommend ordering a sample before placing a full order.
Paper and Cardstock Tones
Due to the nature of handcrafted materials, the tone of papers and cardstock may vary slightly from batch to batch. If you place two separate orders at different times, minor differences in shade may occur. Within a single order, consistency is maintained.
Tiny Specs
Foil-stamped products are produced by hand, and as such, tiny specks or minor imperfections may occasionally appear in certain areas. This is a normal characteristic of the process and not considered a fault.
Polina Perri Studio carefully selects a range of high-quality papers for our printing process. From time to time, slight variations in the paper may occur that are beyond our control. Due to the nature of the paper manufacturing process, fine paper fibres or minor imperfections may be visible upon close inspection. This is a normal result of the materials used and not considered a production defect.
Samples
We do not accept returns on samples, as they are provided to allow customers to assess the quality of our stationery in person. If you received an incorrect sample, please contact us and we will resolve the issue. Samples that are temporarily out of stock will be refunded.
Samples reflect the design, materials, colours and finishes available at the time they are produced. As supplier availability, manufacturing processes and product ranges may change, Beautifier Ltd cannot guarantee that all materials, finishes or components shown in a sample will remain available indefinitely. Samples are considered representative for three (3) months from their dispatch date.
If an order is placed more than three (3) months after a sample was dispatched, Beautifier Ltd reserves the right to substitute the closest available alternative for any discontinued materials, finishes or components. Any resulting differences between the sample and final product do not constitute grounds for cancellation, refund, chargeback, replacement or compensation.
As sample orders and product orders may be placed separately, Beautifier Ltd does not track whether more than three (3) months have passed between dispatch of a sample and a subsequent order. By placing an order, customers acknowledge that samples older than three (3) months may no longer reflect current materials or finishes, and accept responsibility for contacting us beforehand to confirm availability if needed.
Production Timelines & Delays
All production and delivery timelines provided are estimates and may be subject to change due to circumstances beyond our control, including but not limited to supplier delays, material availability, or unforeseen events. We will always do our best to keep you informed of any significant changes to your timeline.
If you have any questions about our return and refund policy, please contact us at hello@polina-perri.co.uk.
Beautifier Ltd
12 London Road, Morden, Surrey SM4 5BQ
United Kingdom
Company number: 06912828