Shipping policy

Production & Delivery Times

Samples — Please allow 1–2 business days for sample assembling prior to dispatch. Delivery within the UK: 1–2 business days via DHL. International delivery: 2–4 business days via DHL.

Standard Orders (Foil Pressed, Pocketfold, Acrylic, Save the Date) — Production time: from 3 weeks after your digital proof is approved. Delivery within the UK: 1–2 business days via DHL.

Folio & Boxed Invitations — Production time: from 4 weeks after your digital proof is approved. Delivery within the UK: 1–2 business days via DHL.

Velvet Envelopes — Production time: 5–10 business days. Delivery within the UK: 1–2 business days via DHL.

Please note that order turnaround time includes both production time and delivery time. Production time depends on the type of product and the quantity ordered. For a more accurate estimate, please contact us at hello@polina-perri.co.uk.

Shipping Costs

Delivery costs are borne by the customer. The shipping cost is calculated automatically at checkout based on the total weight of your parcel and current DHL rates. All parcels are carefully packed to ensure the safe delivery of your stationery.

Before accepting your parcel, please check for any signs of damage or tampering. You have the right to inspect the contents in the presence of the courier before signing. If any items are damaged, please ask the courier to document this in a damage report — this will be required for any subsequent complaint.

International Orders & Customs

We currently ship to the following destinations via our website: the United Kingdom, all European Union countries, and the United States. All orders placed through our website are shipped on a Delivered Duty Paid (DDP) basis via DHL Express. This means that all customs duties, import taxes, and applicable fees are paid in advance by us on your behalf. You will not be asked to pay any additional charges upon delivery — the price you see at checkout is the final price you pay, with no hidden costs or surprises at the border.

If your country is not on this list, please contact us directly at hello@polina-perri.co.uk — we will let you know whether we are able to ship to your location and provide you with a manual shipping quote. For manually placed orders, shipping terms including customs duties and applicable taxes will be confirmed individually at the time of quotation.

Please note that in some countries, local postal or customs authorities may occasionally contact recipients regarding their shipment. If this happens, please get in touch with us at hello@polina-perri.co.uk and we will assist you promptly.