Delivery & Shipping Information

Delivery costs are borne by the customer. The shipping cost is calculated automatically at checkout based on the total weight of your parcel and current DHL rates. All parcels are carefully packed to ensure the safe delivery of your stationery.

Before accepting your parcel, please check for any signs of damage or tampering. You have the right to inspect the contents in the presence of the courier before signing. If any items are damaged, please ask the courier to document this in a damage report — this will be required for any subsequent complaint.

We currently ship to the United Kingdom, all European Union countries, and the United States via our website. All orders placed through our website are shipped on a Delivered Duty Paid (DDP) basis via DHL Express — this means all customs duties, import taxes, and applicable fees are paid in advance by us on your behalf. The price you see at checkout is the final price you pay, with no hidden costs or additional charges upon delivery.

If your country is not on this list, please contact us directly — we will let you know whether we are able to ship to your location and provide you with a manual shipping quote. For orders placed manually, shipping terms including customs duties and applicable taxes will be confirmed individually at the time of quotation.

Please note that in some countries, local postal or customs authorities may occasionally contact recipients regarding their shipment. If this happens, please get in touch with us at hello@polina-perri.co.uk and we will assist you promptly.