At Polina Perri, exceptional service is as important to us as beautiful design. We believe that a dedicated, personal approach to every order is what sets us apart — and what gives the art of the wedding invitation the respect it deserves.
We anticipate every detail so that you can enjoy the process rather than stress about it. From the moment you place your order, we guide you through every step with clear communication and defined milestones, so you always know where things stand. Whether you are based in the UK or ordering from the other side of the world, every client receives the same premium level of care.
We are here to help — and we feel good only when you are satisfied. If something isn't right, please contact us. In the event of an error on our part, we will resolve it as quickly as possible. If you are unhappy for any reason, we will work with you to find a solution.
While we are fully committed to your satisfaction, we also believe in being fairly compensated for our time and craftsmanship. Our cancellation and return policies for specific situations can be found in our Refund Policy.