Return and Refund Policy

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised. All bespoke and personalised wedding stationery from Beautifier Ltd, trading as Polina Perri Invitations, is therefore exempt from the standard right of return once production has commenced.

A full refund is available only if the order is cancelled within 48 hours of placing it. After 48 hours, a partial refund of 50% may be issued if the order has not yet entered production.

We cannot accept returns or issue refunds for errors present on customer-approved proofs, regardless of where the error originated. While we will flag any issues we notice during the proofing process, final approval — and responsibility — rests with the customer. Once approved, your stationery will be printed exactly as shown. If your finished stationery does not match your approved proof, please contact us immediately and we will reprint the affected items at no charge.

We do not accept returns due to colour differences between the printed stationery and what you see on screen, as all monitors display colour differently. If colour accuracy is important to you, we strongly recommend ordering a sample before placing a full order.

Due to the nature of handcrafted materials, the tone of papers and cardstock may vary slightly from batch to batch. If you place two separate orders at different times, minor differences in shade may occur. Within a single order, consistency is maintained.

Once an order has been approved for production, cancellation may not be possible. If you need to cancel, please contact us as soon as possible. If your order has not yet entered production, a partial refund may be available as outlined above. If production has been completed, we are unable to cancel or refund the order.

We do not accept returns on samples. Samples are provided to allow customers to assess the quality of our stationery in person. If you received an incorrect sample, please contact us and we will resolve the issue. Samples that are temporarily out of stock will be refunded.

Any complaints regarding missing or damaged items must be submitted within 7 business days of receiving your order. Please contact us as soon as possible if you notice any issues. Complaints submitted after this period will not be considered.